Shipping & Returns

Shipping


We offer free shipping on orders over € 50,- 

The flat worldwide shipping costs on other orders are €4.95

Your order will be packed and shipped from the Netherlands and DHL will take care of reliable shipping.

Your order will be processed within 48 hours 7 days a week, 365 days a year!

Delivery time

 

Europa:           6 tot 10 business days

 

Worldwide:     10 tot 14 business days

 

Netherlands:      2 tot 3 business days 

 

Track your Order

 

Keep an eye on the 'Track My Order' page for an up-to-date delivery status.

 

Important information about your order

 

📫 MenMinerals™ fits through the mailbox. You don't need to stay home to receive your package.

✉️ MenMinerals™ is shipped in a blank air cushion envelope. Shipping is discreet and always damage-free.

 

Please note 

1. The delivery times mentioned above are only an estimate and may differ between countries. Although we do ship within 24 hours, we too are dependent on local mail distribution.
2. As the recipient, you are responsible for providing the correct shipping address. The shipping address must be written in English and without accent marks on letters. If an incorrect address is provided, a reshipping fee will be charged in case of a redelivery.  
3. Currently we do not ship to Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, North Korea, Mexico, South Africa, Portugal, South Africa, Syria, and Yemen*
4. Deliveries to Canada require an additional Track and Trace code. An additional amount will be charged for this. We are currently unable to offer non-tracked free shipping to Canada due to unreliable postal services. 
 
*MenMinerals™ aims to offer the best service possible. We do not use local postal companies that do not meet our standards. Unfortunately, we have found that our packages are delivered to the above-mentioned countries with unacceptable delays or are not delivered at all. Therefore, these countries are currently excluded from shipment.
 

RETURNS

Returns are always possible up to 14 days after the receipt of your order. The purchase amount will be credited to your account within 7 working days after the receipt of the return. Note: We only accept unopened MenMinerals™ packages.

 

Returning in 3 simple steps

 

Step 1: Complete the return form

 

  • Download the return form here

Step 2: Send the order to us  

 

Send the package including the completed return form to the address on the return form. Please note that, as the sender, you are responsible for the shipment. It is important to ship a return with a Track and Trace code, to avoid any misunderstandings.

 

  • Find your nearest DHL service location here

Step 3: The amount is credited to your bank account

 

As soon as we have received the package, we will make sure that the purchase amount is credited to your bank account within 7 business days.

 

Please note: 

 

You will be refunded the same way you paid. This is an automated process and can't be changed